Welcome to Project Equilibrium 2023!
Thank you for your interest in this research study. For your reference, here are the answers to some Frequently Asked Questions (FAQ):
For other questions, you may email us.
What is this program about?
Answer: This is a 6 month program supported by IMDA to collect information by the IMconnnected App, from Aug 2023 to Feb 2024. Consulting Group-Asia Insight Pte Ltd has been appointed as the program manager.
What does the IMconnected app do?
Answer: IMconnected is a mobile application that utilises voluntary crowdsourcing to improve the quality of experience for mobile broadband users. IMconnected gathers usage experience from users’ mobile phones, such as broadband speed, latency and coverage on mobile cellular networks such as 3G, 4G,5G as well as on Wi-Fi networks. This allows IMDA to have a better understanding of mobile broadband performance and provides information on consumers’ usage experience.
You can read more here:
https://www.imda.gov.sg/for-community/connectivity-guides/mobile-and-broadband/imconnected
Is my data secure?
Answer: The IMconnected app only captures network data, such as broadband speed, latency and network coverage. It does not collect nor transmit personal data like phone contacts, photos and media/files, Internet browsing history, and call contents. Bound by global market research code of conduct, no personally identifiable data is provided to IMDA and any data analysis is conducted at an aggregate level (e.g., all Singtel customers data)
When should I do the survey? Are there fixed dates that I can expect?
Answer: You have to complete the survey twice a month on the application in your own time, just ensure that there are 14 days between each survey. We will also send out broadcast messages as a reminder when its time to submit the survey. Do ensure that you save our contact number 8753 2137 so that you are able to receive our Whatsapp broadcast.
How long do I have to keep the IMconnected app installed on my mobile phone for this research study?
Answer: You have to keep it for 6 months from Aug 2023 to end of Feb 2024.
If I use several mobile phones or have several lines, can I sign up for this research study using multiple mobile numbers?
Answer: Yes, you can use multiple mobile phones but they have to be of different SIM cards so that we can register a different unique device ID. However, you will have to carry both registered devices around throughout the course of the study. Just remember to sign up at the following link with your new phone number:
If I am going on holidays overseas, can I still submit my survey response while overseas?
Answer: No, you should only submit your survey response when you are in Singapore, you can submit the survey when you are back in Singapore.
When will the survey money and referral money be paid out?
Answer:
Individual Incentive
The full incentive will be paid out to you after the 6 month study has concluded, provided if you have successfully completed the survey twice a month, for 6 months.
Referral Incentive
The referral money will be paid out to you after the study has concluded. Your referee must satisfy the following:
- Be selected to complete the study
- Completed the survey twice a month successfully for 6 months
- Included your name in the referee field when they were signing up
Do I have to keep the location permissions on my app within my phone “Always allow” all the time?
Answer: Yes, this allows the app to match the network quality to your location.
How do I keep the location permissions on my phone “Always allow” all the time? For Andriod:
- Go to “Settings”, first go to “Location”, the setting for “Location” must be “ON”
- Go to “Applications”, select “imConnected”
- Select “Permissions” then “Locations”
- Select “Allow all the time” then select “Precise or fine locations”. Please do not use “Coarse Settings”
Android app also requires phone permission ( This allows us to see the details of the access technology, cell and cell performance . We do not see any phonebook details or see any details regarding personal information)
For iOS:
- Go to “Settings”
- Scroll down all the way until you see the “imConnected” app
- Select “imConnected” then “Location”
- Select “Always” then turn on “Precise Location”. Please do not use “Coarse Settings”
What happens if I lose my phone or change to a new mobile phone?
Answer: You should download the IMconnected app on your new phone as soon as possible, and WhatsApp the program manager your new Device ID.
What happens if I change my telco service provider?
Answer: You should WhatsApp the program manager your new telco service provider. If the quota for your new telco is still open, we will transfer your data submissions to the new telco. If the quotas are closed, we may have to stop your participation in the panel.
How do I know if I am currently using a 5G network?
- If your data is enabled, the top right hand corner of your phone display should display a 5G symbol
- If you are under Singtel, within your MySingtel mobile app, click the 3 dots beside your mobile number on the homescreen, then select “Plan and contract details”. If using a 5G enabled network, it should be displayed under “My add-ons”
- If you are under M1, within your My M1 mobile app, click the “Usage” tab at the bottom of your screen, select “Local data”, it should be displayed in the resulting page
- If you are under StarHub, log in to your My StarHub app on your mobile Select “Bills” and your bill should display your 5G enabled mobile plan details
How do I know if I am currently using a 5G compatible mobile device?
- If you are an iOS user, go to “Settings”, select “Mobile Data”, select “Mobile Data Options”, select “Voice & Data”
- if you have a 5G enabled device, there will be a “5G” option listed here
- If you are an Android user, go to “Settings”, select “SIM card & Mobile data”, select the SIM card you are currently using for the study, under the selected SIM card’s SIM Info & Settings, select “Preferred network type”
- if you have a 5G enabled device, there will be a “5G” option listed here
It’s fun! I would like to take part in more studies, can I?
We welcome you to visit https://www.asiainsight.com/get-plugged-in/ to join Asia Insight’s other research panels
